FAQs
Do you have questions about natural gas services from Consumers Gas Cooperative? View answers to frequently asked questions below.
Yes, backup service, an emergency or alternate energy source that is used in the event your primary source fails, is available from CGC.
If you believe your meter is not working, please call CGC as soon as possible so that we can make necessary repairs to ensure your meter is functioning correctly.
If the numbers (digits) on your meter have not advanced since your last meter reading, your meter may not be working.
Here are a few common measurements used by the gas industry:
- Dth – 1,000 standard cubic foot of natural gas adjusted for the heating value of the gas
- Ccf – 100 standard cubic foot
- Mcf – 1,000 standard cubic foot
Members are billed monthly based on Dths burned during the month.
CGC is a not-for-profit, member-owned natural gas cooperative. The one-time membership fee helps defray the administrative cost of enrolling the new member.
Cooperative membership is with the individual, not the property. If the property is being sold, CGC must be notified as soon as possible to record a final meter reading and close your account. The new owners must complete and sign a membership agreement and return it to our office with the contact information sheet and the membership fee. We will then change ownership and transfer the billing to the new owner.
Upon completion of the property transfer and final meter reading, you will receive a statement from CGC that includes your final billing and may also include the balance owed from prior bills which you must pay prior to CGC closing your account.
On existing gathering lines, CGC sets the meter on the main line. To run a service line to the main from your home, you must fill out a right-of-way and meter site agreement with the person who has the line on their property. This must be completed even when dealing with a relative. The right-of-way needs to be recorded with the county and a copy of the recorded document sent to our office. A right-of-way agreement will ensure the right to your service line.
Though rare, gas service may be interrupted. Interruptions may be caused by weather, mechanical failure or accident.
In the event of interrupted service, your gas service will be restored as soon as possible, based on factors such as weather and/or the severity of the outage. In the event of a major incident, you will be notified of an estimated time frame when service will be restored.
We do not compensate members for any inconvenience or loss of revenue in the event of a gas outage.
If you smell gas or suspect you have a leak, immediately leave your house. Do not attempt to locate the leak, and do not remain in the building longer than necessary to secure your property. Do not turn on or off any battery-powered or electrical devices, including phones, radios, garage door openers or any device that could create a spark. Do not turn on or off any lights or electrical switches, and do not unplug any appliances. Do not use any telephones, including cellular, near the suspected leak. Do not smoke or use a lighter. After leaving the property on foot and maintaining a safe distance, call 911 or our 24-hour emergency number 330.682.0544 so repairs can be made to preserve your safety and continued gas service.
During normal weekday business hours (7:30 a.m. – 4:30 p.m.) please call the office at 330.682.4144. After business hours and during the weekend, please call our 24-hour emergency number 330.682.0544 as soon as possible. If you suspect a gas leak, quickly leave the property and dial 911.
We are not part of any natural gas choice programs. We normally serve customers in a rural environment or places where there is no natural gas service.
Complete the ACH Direct Payment Change Form and mail it to 298 Tracy Bridge Rd., Orrville, OH 44667.
We offer ACH direct payments and accept checks or money orders mailed to our office. We do not offer online bill pay or accept credit cards.
Our process takes approximately 60 days to complete. The time frame depends on how soon you send in all required information as well as our ability to obtain any necessary rights-of-way or permits to start service.
For our commercial and agricultural clients, separate meters are needed when hooking up large flow devices and smaller buildings that wouldn’t register on the larger meter needed for those devices.
We do. CGC has meter readers that obtain the reading electronically, in most cases.
We do not currently have a budgeting program for our customers, but we can recommend several great ways for you to control your costs and budget effectively.
Have questions or just want to learn more?
